Stephanie Wörz
Written by Stephanie Wörz

I forgot my password

The procedure for renewing your password

When logging in, the old password no longer works and may have been forgotten? It's no big deal. In a few steps the password can be renewed by email. 

To do this, click on the "Forgot password" link in the login screen. After entering your email address, you will receive an email with a link to reset your password. This leads directly to the input mask for the new password.

Entering a new password does not work, why?

There is usually a simple reason when entering a new password does not work. This is due to a missing confirmation of the account or an adblocker.

If there are problems creating a new password or logging in afterwards, it should be ensured that:

  • your account has been activated by clicking on the confirmation link (email after the first login to CompanyMood)
  • your first and last name were entered at the first registration (mandatory field)
  • no adblocker or similar plugins are activated

If these steps are not successful, our support will be happy to help you.